FREQUENTLY ASKED QUESTIONS
Find an answer faster by checking out our Frequently Asked Questions
To track the status of your order, you can use our Order Tracking Page. This page allows you to conveniently check the current status of your order, including whether it has been shipped and, if so, the associated tracking details.
If you have an account with us, you can also find order information in the “Orders” section of your Account Page.
Additionally, you should have received order confirmation and shipping emails that include your tracking number. You can use this tracking number to track your parcel with the courier. Simply click on the tracking number link provided in your order emails to check the real-time status of your shipment.
If you need to initiate a return or request a refund, you can easily do so from your account. Here are the steps to follow:
- Log in to your Account on our website.
- Go to the “Orders” section in your account dashboard.
- Locate the order that includes the item you wish to return and click on it.
- Follow the provided instructions to initiate the return or request a refund.
Once your return request is approved, you will receive further instructions, including how to send the item(s) back to us. After we receive the returned item(s and verify their condition, we will process your refund. Please allow up to 5-10 business days for the refund to be credited to your original payment method.
If you have any questions or need assistance with the return or refund process, please feel free to Contact Us. Our customer support team is here to help you through the process.
Our business hours are: Monday-Friday 9am-5pm, Saturday 9am-12pm, and closed Sunday. We’re available during these times to assist you with any questions or concerns. For our most upto date business hours make sure to check our Opening Hours page.
Yes, visit us at: Unit 10, Second Drove Industrial Estate, Fengate, Peterborough, PE1 5XA
CONTACT US
SEND US AN EMAIL
Need some help? Send us an email and we’ll get in touch shortly.
